Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of the website, online content, and services (collectively, the “Services”) provided by Skilled Fitness & Therapy LLC (“Skilled Fitness & Therapy,” “Company,” “we,” “us,” or “our”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

For minor clients, a parent or legal guardian must review and accept these Terms and authorize the minor’s participation in our Services.

2. Eligibility

You must be at least 18 years old and capable of entering into a binding contract to purchase Services or enroll in a subscription.

Minors under 18 may only receive Services with the consent and ongoing involvement of a parent or legal guardian, who remains responsible for compliance with these Terms and all payments.

3. Nature of Services; No Guarantee of Results

Skilled Fitness & Therapy may provide services including:

• In-person physical therapy services delivered by licensed physical therapists
• In-person and online sports performance, fitness, and strength training
• Online and in-person wellness and habit-building coaching, including nutrition guidance
• Educational and informational health, fitness, and performance content

We do not guarantee specific results or outcomes. Individual results vary based on your health status, consistency, training history, and other personal factors.

4. Medical Disclaimer and No Emergency Services

Information provided on our website, social media, and educational materials is for informational and educational purposes only and does not constitute individualized medical advice, diagnosis, or treatment.

Physical therapy services provided by our licensed professionals are based on their professional judgment and scope of practice, but do not replace the care of your primary physician or other healthcare providers.

We do not provide emergency medical care. If you have a medical emergency or severe or worsening symptoms, call 911 or go to the nearest emergency room immediately.

5. User Accounts and Third-Party Platforms

Portions of our Services may be delivered through third-party platforms, including scheduling software, telehealth platforms, coaching systems, community tools, or payment processors.

• You are responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• Your use of third-party platforms is subject to their own terms and privacy policies

We are not responsible for the acts, omissions, or security practices of third-party providers.

6. User Responsibilities and Conduct

You agree not to:

• Provide false, misleading, or incomplete information
• Use the Services for any unlawful purpose
• Harass, threaten, or abuse staff or other users
• Upload or transmit content that is defamatory, obscene, abusive, infringing, or otherwise objectionable
• Attempt to gain unauthorized access to systems, networks, or user accounts
• Copy, distribute, or commercially exploit our content without prior written consent

We may suspend or terminate access to the Services if we believe these Terms have been violated.

7. Physical Activity and Assumption of Risk

Participation in physical therapy, exercise, sports performance training, and wellness activities involves inherent risks, including risk of injury, aggravation of existing conditions, and in rare cases serious harm.

By using our Services, you acknowledge and agree that:

• You are voluntarily participating with full knowledge of the risks involved
• You are responsible for consulting your physician about your ability to safely participate
• You will disclose relevant medical conditions, injuries, medications, or limitations
• You will follow instructions and report pain, discomfort, or concerning symptoms promptly

You knowingly and voluntarily assume all risks associated with your participation, or the participation of a minor under your care.

8. Payments, Subscriptions, and Refunds

Fees for Services are due as communicated at the time of purchase or registration. Online payments may be processed through third-party providers integrated with our systems.

If you enroll in a subscription or recurring training program, you authorize recurring charges at the stated billing interval until cancellation.

Refund Policy — All Sales Final

• All sales are final unless Services were not provided as agreed
• Refund requests must be submitted in writing and require management review and approval
• In-person services are generally non-refundable once the session, package, or plan of care has started
• Online services, digital resources, memberships, and virtual content are non-refundable once access is granted
• We may choose to offer credits, rescheduling, or alternative remedies at our discretion where appropriate

Nothing in this section limits any non-waivable rights you may have under applicable consumer-protection law.

9. Intellectual Property

All content and materials available through the Services — including text, graphics, logos, images, videos, exercise programs, educational materials, and software — are owned by or licensed to Skilled Fitness & Therapy and protected by intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use this content for personal, non-commercial use only.

10. Privacy and Security

Our collection and use of personal information, including health-related information, are described in our Privacy Policy and HIPAA Notice of Privacy Practices.

We implement reasonable safeguards to protect your information, but no system is completely secure. You are responsible for maintaining the confidentiality of your account information and notifying us of suspected unauthorized access.

11. Telehealth and Remote Services

Certain services may be provided through telehealth or remote platforms and are subject to our Telehealth Informed Consent and applicable state law and licensing requirements.

• Clients must confirm their physical location during telehealth sessions
• Telehealth services may only be provided in states where our clinicians are authorized to practice
• Clients are responsible for providing a safe, private environment and necessary technology

We may decline or discontinue telehealth services if in-person care is more appropriate or required.

12. Disclaimers and No Warranties

To the fullest extent permitted by law, the Services are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory.

We do not warrant that the Services will be uninterrupted, error-free, secure, or free of harmful components, nor do we warrant any particular results from use of the Services.

13. Limitation of Liability

To the maximum extent permitted by law, Skilled Fitness & Therapy and its owners, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to your use of the Services.

Our total aggregate liability for all claims arising out of or related to the Services shall not exceed the total amount you paid to us for the Services giving rise to the claim during the twelve (12) months preceding the event.

14. Indemnification

You agree to indemnify, defend, and hold harmless Skilled Fitness & Therapy and its owners, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to:

• Your use of the Services
• Your violation of these Terms or applicable law
• Your provision of information or consent on behalf of a minor or third party

15. Binding Arbitration and Class Action Waiver

Except where otherwise provided by law, disputes, claims, or controversies arising out of or relating to the Services or these Terms will be resolved through binding individual arbitration, rather than in court.

Arbitration will be governed by the Federal Arbitration Act and applicable Minnesota law and may be administered by a neutral provider such as AAA or JAMS.

You and Skilled Fitness & Therapy agree that claims may only be brought in an individual capacity and not as part of a class, collective, representative, or private attorney general action.

You may opt out of the arbitration agreement by sending written notice within 30 days of your first acceptance of these Terms.

16. Governing Law and Venue

Except to the extent preempted by federal law, these Terms and any disputes arising out of or related to them or the Services are governed by the laws of the State of Minnesota, without regard to conflict-of-law rules.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Changes are effective when posted. Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.